Thank you for choosing brshomeser (operated by BRS HOME SERVICES LTD.). We are committed to providing customized, professional, and reliable non-medical in-home elderly companionship and support coordination services tailored for clients across Europe.

Please read this Refund & Cancellation Policy carefully before booking any services through www.brshomeser.com. By completing a booking with us, you agree to the terms outlined below.

1. Corporate & Merchant Information

  • Brand Name: brshomeser
  • Legal Entity Name: BRS HOME SERVICES LTD.
  • Corporate Address: 224 Woodroffe Ave, Ottawa, ON K2A 3V4, Canada
  • Website: www.brshomeser.com
  • Customer Support Email: elderly@brshomeser.com
  • Telephone: +1 6137238888

2. Nature of Services & Billing Structure

  • Service-Based Delivery: Our offerings consist of personalized non-medical in-home companionship, daily lifestyle assistance, and companion schedule coordination. No physical products are shipped, and physical tracking numbers do not apply.
  • One-Time Charge Model: All service bookings are billed strictly as one-time sales. We do not operate recurring subscription billing. Payments are processed securely via PCI-DSS compliant gateways (including Stripe) at the time of booking confirmation.

3. Cancellation & Refund Guidelines

In compliance with European consumer protection standards (including EU Directive 2011/83/EU on Consumer Rights), we maintain a transparent and fair cancellation process:

  • Cancellations Made 48 Hours or More in Advance: Clients may cancel a booked service appointment by emailing elderly@brshomeser.com at least 48 hours prior to the scheduled service start time to receive a 100% full refund.
  • Late Cancellations (Under 48 Hours): If a cancellation request is submitted less than 48 hours before the scheduled service time, a partial refund will be issued, with a minor administrative/scheduling fee retained to cover allocated companion time and coordination costs.
  • Fulfilled Services: Once a companionship service session has been fully rendered and completed, the service is considered fully executed and is non-refundable.

4. Service Rescheduling & Adjustments

We understand that family schedules can change unexpectedly:

  • Clients may request to reschedule a booked appointment at no additional charge by contacting elderly@brshomeser.com or calling +1 6137238888 at least 48 hours prior to the appointment.
  • Our support team will make all reasonable efforts to accommodate alternative scheduling based on local companion availability.

5. Refund Processing Timeline

  • Approved refund requests are processed within 3 to 5 business days following confirmation.
  • Refunds will be credited automatically back to the original payment method (e.g., credit card or debit card) used during checkout via our payment processor (Stripe). Actual posting times may vary depending on your card issuer.

6. Dispute Resolution & Customer Support

  • Direct Support First: If you experience any issues with your booking, payment, or service quality, please contact us immediately at elderly@brshomeser.com. Our dedicated support team reviews all inquiries and responds within 24 hours.
  • Fair Resolution Standard: We are committed to resolving all customer concerns amicably and fairly. In the event of a payment dispute, clear records of communications, agreed schedules, and service coordination logs will be provided to financial institutions.

7. Contact Us

For any questions regarding cancellations, refunds, or schedule adjustments, please contact us directly:

  • Legal Entity Name: BRS HOME SERVICES LTD.
  • Brand Name: brshomeser
  • Email: elderly@brshomeser.com
  • Telephone: +1 6137238888
  • Corporate Address: 224 Woodroffe Ave, Ottawa, ON K2A 3V4, Canada