{"id":3,"date":"2026-09-20T05:37:45","date_gmt":"2026-09-20T05:37:45","guid":{"rendered":"https:\/\/brshomeser.com\/?page_id=3"},"modified":"2026-09-20T06:19:01","modified_gmt":"2026-09-20T06:19:01","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.brshomeser.com\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n

BRS HOME SERVICES LTD.<\/strong> (operating as brshomeser<\/strong>) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit and interact with our website www.brshomeser.com<\/strong> or utilize our customized non-medical in-home elderly companionship and personal support services across Europe.<\/p>\n\n\n\n

This policy is designed to comply with applicable data protection laws, including the European Union General Data Protection Regulation (EU GDPR<\/strong>), the UK General Data Protection Regulation (UK GDPR<\/strong>), and the Personal Information Protection and Electronic Documents Act (PIPEDA<\/strong>) of Canada.<\/p>\n\n\n\n

1. Data Controller Information<\/strong><\/h2>\n\n\n\n

BRS HOME SERVICES LTD.<\/strong> is the legal data controller responsible for your personal data.<\/p>\n\n\n\n

    \n
  • Brand Name:<\/strong> brshomeser<\/li>\n\n\n\n
  • Company Legal Name:<\/strong> BRS HOME SERVICES LTD.<\/li>\n\n\n\n
  • Corporate Address:<\/strong> 224 Woodroffe Ave, Ottawa, ON K2A 3V4, Canada<\/li>\n\n\n\n
  • Customer Support Email:<\/strong> elderly@brshomeser.com<\/li>\n\n\n\n
  • Telephone:<\/strong> +1 6137238888<\/li>\n\n\n\n
  • Official Website:<\/strong> www.brshomeser.com<\/li>\n<\/ul>\n\n\n\n

    2. Personal Data We Collect<\/strong><\/h2>\n\n\n\n

    We collect only necessary personal data strictly required to deliver our non-medical support services, process transactions, and enhance platform experience:<\/p>\n\n\n\n

      \n
    • Identity & Contact Data:<\/strong> Full name, billing address, service delivery address in Europe, contact telephone number, and email address.<\/li>\n\n\n\n
    • Non-Medical Service Preferences:<\/strong> Non-clinical activity preferences, daily schedule requests, and general non-medical instructions submitted during inquiries or booking. (Note: We do not request or process clinical health records or medical treatment data).<\/em><\/li>\n\n\n\n
    • Payment & Transaction Data:<\/strong> Billing history, service invoices, and payment confirmations. (Payment card details are handled directly by PCI-DSS compliant payment processing partners such as Stripe; we never store full credit\/debit card credentials on our servers).<\/em><\/li>\n\n\n\n
    • Technical & Usage Data:<\/strong> IP address, browser type, operating system, time zone settings, and diagnostic technical logs gathered via essential cookies.<\/li>\n<\/ul>\n\n\n\n

      3. Legal Basis for Processing Data (GDPR)<\/strong><\/h2>\n\n\n\n

      Under the EU\/UK GDPR, we process your personal data under the following lawful grounds:<\/p>\n\n\n\n

        \n
      • Performance of Contract:<\/strong> To handle bookings, fulfill non-medical service delivery, and process payment transactions.<\/li>\n\n\n\n
      • Legitimate Interests:<\/strong> To maintain website security, manage customer inquiries within 24 hours, prevent fraud, and optimize operational workflow.<\/li>\n\n\n\n
      • Legal Obligation:<\/strong> To comply with statutory accounting, tax, and anti-money laundering (AML) regulatory standards.<\/li>\n\n\n\n
      • Consent:<\/strong> Where you explicitly opt-in to optional communication channels or allow non-essential website analytics cookies.<\/li>\n<\/ul>\n\n\n\n

        4. How We Use Your Personal Data<\/strong><\/h2>\n\n\n\n

        We process your personal data exclusively for specified, transparent, and legitimate business purposes:<\/p>\n\n\n\n

          \n
        • Delivery and management of customized non-medical in-home companionship plans.<\/li>\n\n\n\n
        • Direct customer support communication, booking confirmations, and schedule updates.<\/li>\n\n\n\n
        • Processing financial transactions securely via authorized, PCI-DSS compliant payment gateways.<\/li>\n\n\n\n
        • Enhancing website performance, platform cybersecurity, and operational integrity.<\/li>\n\n\n\n
        • Fulfilling statutory financial reporting, audit, and legal obligations.<\/li>\n<\/ul>\n\n\n\n

          5. Data Disclosure & Sharing<\/strong><\/h2>\n\n\n\n

          We strictly do not sell, rent, or trade your personal data to third parties. Personal information is shared only under confidential conditions with:<\/p>\n\n\n\n

            \n
          • Trusted Infrastructure Providers:<\/strong> Authorized service providers assisting with web hosting, technical monitoring, and secure payment processing (e.g., Stripe).<\/li>\n\n\n\n
          • Legal & Regulatory Authorities:<\/strong> Governing bodies or law enforcement agencies when mandated by binding statutory legal orders or applicable regulations.<\/li>\n<\/ul>\n\n\n\n

            6. International Data Transfers<\/strong><\/h2>\n\n\n\n

            Because BRS HOME SERVICES LTD.<\/strong> is headquartered in Canada and serves clients residing in European jurisdictions, your personal data is processed across Canadian and European server infrastructure.<\/p>\n\n\n\n

            Canada is recognized by the European Commission as providing an adequate level of personal data protection under PIPEDA<\/strong>. For any cross-border operational processing, we implement appropriate legal safeguards, including standard contractual safeguards, to enforce full data privacy protection.<\/p>\n\n\n\n

            7. Data Retention<\/strong><\/h2>\n\n\n\n

            We retain personal data only for as long as necessary to fulfill the operational purposes for which it was collected. Transactional, billing, and accounting records are retained for up to 7 years<\/strong> in strict adherence to statutory fiscal and tax laws.<\/p>\n\n\n\n

            8. Your Data Protection Rights (GDPR & PIPEDA)<\/strong><\/h2>\n\n\n\n

            Depending on your geographical location, you possess comprehensive rights regarding your personal data:<\/p>\n\n\n\n

              \n
            • Right to Access:<\/strong> Request a copy of the personal records we hold concerning you.<\/li>\n\n\n\n
            • Right to Rectification:<\/strong> Request correction of incomplete or inaccurate personal data.<\/li>\n\n\n\n
            • Right to Erasure (“Right to be Forgotten”):<\/strong> Request deletion of your personal data where legally permissible.<\/li>\n\n\n\n
            • Right to Restrict or Object:<\/strong> Limit or object to specific data processing activities.<\/li>\n\n\n\n
            • Right to Data Portability:<\/strong> Obtain and transfer your personal data in a structured, standard format.<\/li>\n\n\n\n
            • Right to Withdraw Consent:<\/strong> Revoke consent at any time for consent-based processing without affecting prior lawful processing.<\/li>\n<\/ul>\n\n\n\n

              To exercise any of these rights, please email us directly at elderly@brshomeser.com<\/strong>. European residents also maintain the right to lodge a complaint with their local supervisory data protection authority.<\/p>\n\n\n\n

              9. Payment Security & Encryption<\/strong><\/h2>\n\n\n\n

              All digital transactions conducted on www.brshomeser.com<\/strong> are safeguarded using Transport Layer Security (TLS\/SSL<\/strong>) encryption. All cardholder payment processing is routed directly through PCI-DSS Level 1 certified payment service providers (e.g., Stripe). We do not store or process sensitive credit or debit card primary account numbers on our internal systems.<\/p>\n\n\n\n

              10. Cookies & Tracking Technologies<\/strong><\/h2>\n\n\n\n

              Our platform utilizes basic technical cookies to ensure site functionality, user session stability, and secure navigation. Non-essential performance or analytics cookies require your voluntary consent via our website banner. You may control cookie preferences through your internet browser settings at any time.<\/p>\n\n\n\n

              11. Policy Updates<\/strong><\/h2>\n\n\n\n

              We reserve the right to modify this Privacy Policy periodically to reflect platform updates, regulatory changes, or operational enhancements. Updates will be posted directly to this page with a revised effective date.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.brshomeser.com\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brshomeser.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.brshomeser.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.brshomeser.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brshomeser.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":1,"href":"https:\/\/www.brshomeser.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1494,"href":"https:\/\/www.brshomeser.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/1494"}],"wp:attachment":[{"href":"https:\/\/www.brshomeser.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}